Shipment and Delivery
Most of the orders for our small wares (salt wells, candlesticks, and jiggers) ship via USPS across the United States in 1-4 business days, with no signature required. If you would prefer a signature be required for your delivery, please let us know in an email after you order and we would be happy to arrange. Please be aware that orders only ship on business days. Larger items (tables, desks, the Beam Speakers, and the Credenza) will ship via a freight carrier, and we will be in touch before shipping to quote pricing and provide tracking information. White glove delivery is available in some instances--please inquire and we would be happy to quote for you. Delivery dates are estimates and are subject to change, and any time quoted by Fern & Roby for delivery is an estimate only. With each order, we will communicate regularly with the client to update them on the progress of their piece and its shipment.
We produce our pieces to order. Speakers typically ship in 3-4 weeks. Benches and occasional tables ship within 2-3 weeks. Dining tables and desks larger than 60" ship in approximately 5 weeks. The Turntable and The Amp have a lead time of 4-6 weeks.
Buyer shall inspect the Goods upon delivery and notify Fern & Roby within 3 days of receipt ("Inspection Period") if any Goods are damaged or incomplete. Buyer will be deemed to have accepted the Goods unless Buyer notifies Fern & Roby in writing or via email of any damaged or incomplete Goods during the Inspection Period and furnishes such written evidence or other documentation (such as photographs) as required and appropriate. If Buyer timely notifies us of any damaged or incomplete Goods, we will work to fix or replace such Goods at no cost.
Shipping Outside the Continental 48 States
Fern & Roby is happy to arrange shipment outside of the continental U.S. when possible. Please inquire directly and we will make all efforts to accommodate your needs.