Refunds and Exchanges

Return Policy

Small wares: (candlesticks, salt wells, and jiggers) can be returned for a full refund if undamaged and shipped back to us within 3 (three) business days of receipt. 

Furniture: These pieces are made to order which limits our ability to accept returns. Our wish is to create heirloom pieces that a customer would never wish to return, which is why we work with the client to make sure they are ordering something they will love. We communicate with our clients throughout the process to ensure satisfaction. 

Audio: Please call or email for details on specific electronics components as different manufacturers that we carry provide different return policies that we support.

Please inquire at info@fernandroby.com or call 803-233-5030 for more details on our return policies, we are happy to answer any questions.

We are a small company that only succeeds when our clientele are happy, so that is what we work hard to make happen!

Changes to Order

We will try to accommodate any requested changes and will work on a case-by-case basis. Pricing may be adjusted to reflect difference in size, material, quantity of products, type, or other specifications. If we have put together a package for you and you change your mind about one or more of the components within the package, the discount we have provided may be affected and a restocking fee may be factored into the change order or refund for the component.

Cancellation

A buyer may cancel their order for furniture or audio within 5 (five) business days of placing their order and receive a full refund.