Refunds and Exchanges

Return Policy

Small wares (candlesticks, salt wells, and jiggers) can be returned for a full refund if undamaged and shipped back to us within 3 (three) business days of receipt. However, our furniture pieces are made to customer specifications, and this limits our ability to accept returns. Our wish is to create heirloom pieces that a customer would never wish to return, which is why we work with the client to make sure they are ordering something they will love. We communicate with our clients throughout the process to ensure satisfaction. 

For audio purchase, we offer a 30-day period in which one can buy and try. If you are unhappy with your purchase after you receive it, you can return for a full refund within 30 days. Audio returns must be shipped via UPS in original packaging, and be insured for full retail value.

Please inquire at info@fernandroby.com for more details on our return policies, we are happy to answer any questions.

Changes to Order

We will try to accommodate any requested changes and will work on a case-by-case basis. Pricing may be adjusted to refect difference in size, material, or other specifications. 

Cancellation

A buyer may cancel their order for furniture or audio within 5 (five) business days of placing their order and receive a full refund.